Contact the newsroom
Reader questions, corrections, editorial enquiries. We read everything and reply to most things within two working days.
Send us a message
Corrections are the most useful thing you can send us. If a slot count, table count, room number, phone number or opening arrangement on this site is out of date, tell us which review and we will check and amend it.
Editorial enquiries from casino hotels
If you represent a property covered on this site, or one you believe we should cover, write to [email protected]. Two things are worth stating clearly before you do.
- Coverage cannot be purchased. We accept no payment from operators for a review, a score, a ranking position or inclusion in a segment list. Offers of payment for editorial coverage are declined.
- Factual corrections are always welcome and are actioned quickly. Send the specific figure and, where possible, the source. We correct what is wrong and only what is wrong — a correction request is not an opportunity to revise an assessment.
Media and press enquiries, including requests to quote our reviews, go to the same address. We are generally happy to be quoted with attribution and a link.
What we cannot help with
Canada Hideaways is an independent informational publication, not an operator or a booking service. We cannot make or change hotel reservations, resolve disputes with a casino, process any payment, or answer questions about an account, a wager or a promotion at any property. For anything of that kind, contact the property directly — every review lists its address and telephone number.
If you are looking for support with gambling harm, our responsible gaming page lists free, confidential helplines for every province. ConnexOntario is available across Canada on 1-866-531-2600, 24 hours.